ScanRoom
Capture room dimensions and floor area on compatible LiDAR-enabled iPhone and iPad models.
Official App Support
Plan every tile with confidence.
TileVero turns room measurements into tile quantities, material estimates, and project-cost plans. This page covers the most common setup and support questions.
Contact supportPlan materials
Estimate tiles, boxes, waste, mortar, grout, and supported installation supplies.
Estimate costs
Use local project data and editable prices to prepare a practical planning estimate.
Help Center
Common questions
Why is 3D scanning unavailable?
ScanRoom requires an Apple device that supports LiDAR and RoomPlan. If your device is not compatible, you can still enter measurements manually and use the calculation tools.
Why does TileVero request camera access?
The camera is used only when you start ScanRoom to capture room geometry. TileVero does not upload camera images or room scans.
How accurate are the estimates?
Measurements, quantities, material needs, and costs are planning estimates. Verify dimensions on site and follow the latest instructions from the material manufacturer before installation.
How do I restore a subscription?
Open the Pro screen in TileVero and choose Restore Purchases while signed in with the Apple ID used for the original purchase. Subscription billing and refunds are handled by Apple.
Where is my project data stored?
Projects, calculation inputs, and preferences stay on your device. TileVero has no account system and does not operate a service that receives your project data.
Still need help?
Email 19849369720@163.com. Include your device model, iOS version, and a short description of what happened.